Cat sitting in front of the Nordic Beast wheel

1-year warranty

We've got
your back.

Your Nordic Beast purchase includes a complimentary 1-year warranty covering defects in materials or assembly, and parts that fail under normal use.

  • Defective partsWood and hardware components
  • Assembly issuesParts that don't fit or line up
  • Replacement partsShipped to your door

Register your Beast

Enter your order information below to activate your warranty

Where did you buy it?

Quick answers

Answers to the most common warranty questions.

What's covered?

Defects in materials or assembly, and parts that fail under normal use. See our warranty policy for the full terms.

What's not covered?

Normal carpet wear. The carpet is a wear item, like a doormat, so it isn't covered by the warranty. You can order replacement carpets from our store anytime. Damage from misuse or changes to the wheel is also not covered.

How do I get a replacement part?
  1. Check our troubleshooting guide. Most issues are quick and easy to fix yourself.
  2. Still stuck? Fill out the "Need a replacement part?" form on our troubleshooting page. You can send photos of the problem by replying to the confirmation email.
  3. We’ll send the part free of charge.
Can't find your order number?
  • Amazon: open Your Orders on amazon.com or in the Amazon app. The order number is shown at the top of each order, next to "Order #".
  • Our website: look for the order confirmation email from Nordic Beast. The order number is in the subject line and at the top of the email.
  • Chewy: open Your Account, then Orders, on chewy.com or in the Chewy app, or check your order confirmation email from Chewy.

Still can't find it? Email info@nordicbeast.eu and we'll look it up for you.